Argen Support Wins 2021 JDT Wow! Award
Thank you for helping Argen win a JDT Wow! Award for the eighth year in a row! We are committed to making our customers' lab life easier, and that is why we are so proud to be recognized again by the esteemed JDT panel of judges. Argen Support, our industry-leading assistance for the products and services we offer, has been selected as a service that WOWs! the dental industry.
Argen Support services include technical troubleshooting, digital design, and assistance with product selection and ordering, as well as equipment set-up, training, and support. Our team is at the forefront of the latest technologies and innovations in the industry, allowing us to provide the most relevant and up-to-date support. This helps us fulfill our overall goal of enabling customers' success by proving the right tools and the most accurate information.
What about Argen Support gives labs the Wow! Factor?
Argen's support team is comprised of knowledgeable dental experts, CDT certified technicians, skilled designers, equipment experts, attentive customer support teams, and hands-on field sales representatives. This comprehensive experience and knowledge base allows us to provide our customers the complete support they deserve. Argen Support's dedication to building trusted partnerships and providing exceptional support ensures our customers feel empowered after every exchange.
How does Argen Support help labs succeed?
Argen Support helps labs succeed by saving them time and money, while also improving quality. Our support teams focus on providing the right information and resolving issues on the first call, helping our customers work more efficiently and avoid wasting time. Additionally, average hold times for Argen's Technical Support and Equipment Support have decreased dramatically over the last quarter (46% and 50% respectively). Regarding quality, Argen's continuous improvement to our service level agreements and support team training enables us to pass on quality strategies and guidance that help our customers enhance the quality of their processes, products, and services. For example, helping customers to calibrate equipment, perform proper maintenance, properly design cases, and select the appropriate product for a unique case enables quality outcomes for laboratories, doctors, and patients.
Feature published in Journal of Dental Technology, October 2021